Widerrufsrecht
Last Updated: August 24, 2026
At Hodgem, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains our return window, return eligibility, return method, return shipping costs, refund process, and contact information.
This policy applies to purchases made on www.hodgem.com.
30-Day Return Window
We offer a 30-day return policy.
You have 30 days after delivery to request a return.
To be eligible for a return, your item must be:
- Unworn or unused
- In the same condition that you received it
- With all original tags attached
- In its original packaging
- Accompanied by a valid receipt or proof of purchase, such as your order number
Items that do not meet these conditions may not be eligible for return.
How to Start a Return
Before sending any item back, you must submit a return request. Please contact our support team to get a return authorization. Unauthorized returns may be rejected.
Contact information to request a return:
Email: hello@hodgem.com
Phone: +49 6331 1455894
Please include your order number, item name, and reason for return in your message. Our team will respond with return instructions within 2–3 business days.
Return Shipping Costs
Buyers are responsible for return shipping fees unless the item arrived defective, damaged, or incorrect. We recommend using a tracked shipping service. We are not responsible for lost returned packages.
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.
Sale Items
Most sale items are eligible for return unless marked as final sale on the product page. Final sale items cannot be returned or refunded.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at our discretion.
Exchanges
We support exchanges subject to stock availability. If you need an exchange, please submit a return request and note that you would like to exchange for another size or style.
Contact Us
If you have questions about this return policy, please reach out:
Hodgem
Neptunstraße 17, Pirmasens, 66954, Germany
Email: hello@hodgem.com
Phone: +49 6331 1455894
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