Payment Policy

Last Updated: August 26, 2026

At Hodgem, we strive to make your online shopping experience safe, secure, and convenient. This Payment Policy explains the accepted payment methods, currency, payment security, billing verification, and payment‑related terms for orders placed through our website.

This policy applies to purchases made on https://www.hodgem.com .

Accepted Payment Methods

We accept the following secure payment methods at checkout:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
  • Alternative Payment Methods: PayPal.

The payment methods displayed at checkout are the official payment options available for your order. All payments must be successfully authorized and processed before an order can be prepared, fulfilled, or shipped.

Currency and Pricing

All prices displayed on our website are listed in Euro (EUR) unless otherwise stated at checkout. Final payment amount includes applicable product price, shipping fees, VAT and any other duties or taxes required by local regulation.

Payment Authorization

When you place an order, your payment method may be pre‑authorized to confirm sufficient funds. Funds will be captured once your order is confirmed for processing. If authorization fails, your order cannot be fulfilled.

Payment Security

We use industry‑standard encryption and secure checkout technology to protect your payment information. Credit card details are processed by certified payment providers; Hodgem does not permanently store your full card number, CVV, or security code.

Billing Verification

We reserve the right to perform billing verification before shipping orders. This may require additional documentation to confirm the cardholder identity and billing address. Orders may be held or cancelled if verification cannot be completed.

Billing Errors

If you notice an incorrect charge on your statement related to our store, please contact us immediately at hello@hodgem.com with your order number and transaction details for review.

Refunds

All approved refunds will be issued to the original payment method used at checkout. Processing times depend on your bank or payment service provider and generally range from 5–10 business days.

Payment Disputes & Chargebacks

If you have an issue with your order, please contact our customer service first to resolve the matter before opening a dispute or chargeback. Unauthorized chargebacks without prior communication may result in restricted access to our website for future purchases.

Contact

For payment questions, email hello@hodgem.com.