Shipping policy

Last Updated: August 24, 2026

Thank you for shopping with Hodgem.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.hodgem.com. Please review this policy before placing an order.

Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Saturday, excluding German public holidays.

Order Cut-Off Time: 6:00 PM CEST

Orders placed after 6:00 PM CEST will be processed on the next business day.

During peak seasons, holidays, promotions, or periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email.

Shipping Destination

We currently ship orders within Germany.

Shipping availability may depend on the shipping address, product availability, and checkout options shown at the time of purchase.

Shipping Timeframes

Standard shipping delivery time after processing is typically 3–7 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, public holidays, or remote location restrictions.

Shipping Costs

Shipping fees will be calculated and displayed at checkout before payment. We may offer free shipping promotions from time to time under specific conditions stated on our website.

Shipping Address

You are responsible for entering a complete and accurate shipping address. We cannot modify the shipping address once the package has been dispatched. If a package is returned due to an incorrect address, you may be responsible for additional reshipping fees.

Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and carrier information. You can track your delivery using the provided tracking link.

Lost or Stolen Packages

Once the carrier marks the package as delivered, Hodgem is not responsible for lost or stolen parcels. If your package is missing after delivery confirmation, please contact the shipping carrier to file an investigation.

Damaged Items in Transit

If your package arrives damaged, please contact our customer support within 7 calendar days of delivery and provide photos of the outer packaging and damaged goods. We will evaluate your case and offer a solution accordingly.

Undeliverable & Returned Packages

Packages marked undeliverable by the carrier will be returned to us. The customer will be responsible for original shipping cost and any return fees charged by the carrier. You may choose a refund or reshipment at your cost.

Contact Us

For shipping related inquiries:

Email: hello@hodgem.com

Phone: +49 6331 1455894